Diploma of Community Services

Course Overview

The Diploma of Community Services (Case Management) is designed to provide learners with the necessary competencies to effectively work in the community services sector, specifically in case management roles. This qualification covers a range of topics relevant to case management, focusing on assessment, support planning, advocacy, and coordination of services for clients.

Course Name: Diploma of Community Services (Case Management)
Nationally Recognised: Yes
National Code: CHC52021
CRICOS Code: 112612G
Delivery Mode:
Face-to-face classroom delivery (3 days a week)
Course Duration: 52 Weeks 
Career Opportunities:
Case Manager
Community Services Worker
Support Coordinator
Family Support Worker
Youth Worker
Disability Support Worker
Mental Health Support Worker
Pathways to Further Studies:
Successful completion of this qualification provides a solid foundation for individuals wishing to pursue higher-level qualifications in the health and community services sector, including Advanced Diploma or Bachelor courses in related fields.
Entry Requirements:
Must be 18 years of age, with Year 10 equivalent.
English levels at minimum IELTS 6 or equivalent.
Assessment Methodology:
Written tasks, examination, observation (real and/or simulated environments), vocational placement.

+ CHCCCS004 Assess co-existing needs
This unit covers the skills and knowledge necessary to assess the diverse and co-existing needs of individuals who may require support in multiple areas. It involves identifying and analysing a range of needs, including physical, social, emotional, and cultural, to develop comprehensive support plans.

+ CHCCCS007 Develop and implement service programs
This unit covers the skills and knowledge necessary to plan, develop, implement, and evaluate service programs to address the diverse needs of clients or service users. It involves identifying needs, designing programs, and coordinating resources to meet specific objectives and outcomes.

+ CHCCCS019 Recognise and respond to crisis situations
This unit covers the skills and knowledge necessary to recognise various crisis situations, apply appropriate strategies for intervention, and provide support to individuals experiencing crises. It involves assessing risks, managing safety, and accessing additional support services when required.

+ CHCCSM013 Facilitate and review case management
This unit covers the skills and knowledge necessary to facilitate and oversee case management processes effectively. It involves implementing case management plans, reviewing client progress, coordinating services, and maintaining documentation to ensure the effectiveness of support services.

+ CHCDEV005 Analyse impacts of sociological factors on people in community work and services
This unit covers the skills and knowledge required to analyse the impact of sociological factors on individuals and communities accessing community services. It involves understanding social structures, cultural diversity, power dynamics, and their influence on the provision of community services.

+ CHCDFV001 Recognise and respond appropriately to domestic and family violence
This unit covers the skills and knowledge necessary to recognize signs of domestic and family violence, respond appropriately, and provide support to individuals affected by such situations. It involves understanding the nature of domestic and family violence, its impacts, and strategies for effective intervention and support.

+ CHCDIV001 Work with diverse people
This unit covers the skills and knowledge necessary to work respectfully and effectively with individuals from diverse social and cultural backgrounds. It involves recognizing and embracing diversity, implementing inclusive practices, and communicating sensitively within diverse communities.

+ CHCDIV002 Promote Aboriginal and / or Torres Strait Islander cultural safety
This unit covers the skills and knowledge required to promote cultural safety and awareness when interacting with Aboriginal and/or Torres Strait Islander individuals and communities. It involves recognizing cultural diversity, understanding historical and contemporary issues, and promoting inclusivity and respect.

+ CHCLEG003 Manage legal and ethical compliance
This unit covers the skills and knowledge required to manage legal and ethical compliance in the context of community services and health sectors. It involves understanding relevant laws, regulations, and ethical principles, as well as implementing policies and procedures to ensure compliance.

+ CHCMGT005 Facilitate workplace debriefing and support processes
This unit covers the skills and knowledge necessary to facilitate debriefing sessions and provide support to individuals or teams within a workplace setting. It involves creating a supportive environment, applying debriefing techniques, and providing appropriate support to manage workplace challenges and critical incidents.

+ CHCPRP003 Reflect on and improve own personal practice
The unit CHCPRP003 involves reflecting on one’s professional practice, identifying areas for improvement, and developing strategies to enhance personal performance. It includes aspects such as maintaining personal well-being, seeking feedback from colleagues, accessing professional development opportunities, and integrating learning into practice.

+ HLTWHS003 Maintain work health and safety
The unit HLTWHS003 involves implementing and maintaining work health and safety procedures in the workplace. It includes identifying and controlling workplace hazards, communicating WHS information, and ensuring compliance with WHS legislation and organisational policies and procedures.

+ CHCDFV006 Counsel clients affected by domestic violence
CHCDFV006 involves acquiring the skills to provide counselling services to clients affected by domestic violence. It encompasses understanding the dynamics of domestic violence, conducting risk assessments, developing safety plans, and providing appropriate counselling and support services to clients.

+ CHCMHS002 Establish self-directed recovery relationships
CHCMHS002 involves learning to establish and maintain relationships that promote the self-directed recovery of individuals experiencing mental health issues. It encompasses understanding recovery-oriented approaches, fostering a collaborative and empowering relationship, and supporting individuals in identifying and pursuing their recovery goals.

+ CHCCSM012 Coordinate complex case requirements
CHCCSM012 involves developing the skills necessary to coordinate and manage complex cases within a community services context. It includes identifying and assessing complex needs, developing comprehensive case plans, coordinating service delivery, and collaborating with relevant stakeholders.

+ CHCMHS011 Assess and promote social, emotional and physical wellbeing
CHCMHS011 involves understanding and applying strategies to assess and enhance the social, emotional, and physical wellbeing of individuals within mental health contexts. It includes conducting assessments, developing plans to support wellbeing, and implementing strategies to promote holistic health.

+ CHCCSL007 Support counselling clients in decision making processes
CHCCSL007 involves understanding and applying strategies to support clients in making decisions within a counselling framework. It includes recognizing decision-making processes, facilitating client autonomy, providing information and support, and assisting clients in exploring options and consequences.

+ CHCCSM009 Facilitate goal directed planning
CHCCSM009 involves understanding and applying strategies to facilitate the development of goal-directed plans for individuals or groups within community services settings. It includes identifying goals, developing plans, implementing strategies, and monitoring progress to achieve desired outcomes.

+ CHCCSM010 Implement case management practice
CHCCSM010 involves understanding and applying case management principles and practices within the context of community services. It includes identifying client needs, developing comprehensive case plans, coordinating services, and evaluating outcomes to support client well-being and goals.

+ CHCCSM014 Provide case management supervision
CHCCSM014 involves understanding and applying supervisory skills and knowledge to support and guide case managers within community services. It includes providing supervision, mentoring, and coaching to enhance the professional development and effectiveness of case managers.

You will need to complete the minimum hours of vocational placement for CHC52021 Diploma of Community Services (Case Management) (minimum 200 hours)

You will be assisted in securing your vocational placement in an Approved Community Services focused industry and be mentored by a qualified experienced Community Service Team Leader.

During vocational placement you will put into action everything you have learnt throughout your course.

The Diploma of Community Services (Case Management) will prepare you to become qualified as a Community Case worker and will provide you with the skills, knowledge and understanding required for this demanding but rewarding career. Career outcomes include:

⦁ Case Manager
⦁ Community Services Worker
⦁ Support Coordinator
⦁ Family Support Worker
⦁ Youth Worker
⦁ Disability Support Worker
⦁ Mental Health Support Worker

Your allocated trainer and assessor will formally assess your skills, knowledge and understanding.   Assessment is competency based, this means you will be required to show / demonstrate the required competencies for the units of competency you are studying.

In order to ensure that your assessment is valid, reliable, flexible and fair, our trainers will conduct assessment as per the assessment conditions for each unit of competency you are studying.

Assessments have the following sections Activities, Questioning, Project, and Observation which span across these different tasks.   Some of the assessment tasks are ‘stand-alone’ or they may be a combination of these methods of assessment.

There may be:

⦁ Written Tasks: Written assessments include case studies, question-answer type tasks, written reports and assignments, including reflective evaluations, self-evaluations, project work, demonstrations and class presentations.

⦁ Observation: Your trainer will observe your performance of tasks in real or simulated workplace environments.  This includes participation in role-plays, group discussions and demonstrations of practical skills and knowledge.  Students on vocational placement will be observed by a qualified professional.

⦁ Vocational Placement: Vocational placement provides the opportunity to observe professionals in your vocation, gain skills specific to your vocation, engage and interact with your community, and most importantly, to apply what you have learnt in the classroom to the ‘real-world’ vocational environment.  You will be mentored and supported by an industry professional and have a valuable opportunity to learn in a structured workplace environment.  Your teacher as well as the industry professional will both observe your ability to apply the skills, knowledge and attitudes required in workplace situations and environments.

⦁ Examination: This includes written or spoken ‘question-answer’ type tasks in an examination. 

⦁ RPL: You may already have the skills and knowledge.  For more information about Recognition of Prior Learning Student Information, please discuss with one our team.

Mixed / Blended

The formal learning takes place through a structured program of instruction through face-to-face delivery with your trainer at our campus.

You will be able to learn from your trainer and classmates as you study together through a combination of formal classroom based learning and independent study / research.

– Further support is provided at the weekly Class Tutorial Support sessions with your teacher.
– Face-to-face classroom delivery (20 hours of scheduled contact per week) and
200 Placement hours
– This includes real world experience through vocational placement for students enrolled in Individual Care qualifications

Tell us a little about yourself and we’ll help with the rest. Our convenient online application tool only takes 10 minutes to complete.

After you submit your application, an admissions representative will contact you and will help you to complete the process.

Once you’ve completed your application and connected with an admissions representative, you’re ready to create your schedule.


Are you ready to take the next step toward your future career?