Diploma of Community Services (Case Management) – Units of Competency

1. CHCCCS004 – Assess co-existing needs
   Core | No elective group | No pre-requisite

2. CHCCCS007 – Develop and implement service programs
   Core | No elective group | No pre-requisite

3. CHCCCS019 – Recognise and respond to crisis situations
   Core | No elective group | No pre-requisite

4. CHCCSM013 – Facilitate and review case management
   Core | No elective group | No pre-requisite

5. CHCDEV005 – Analyse impacts of sociological factors on people in community work and services
   Core | No elective group | No pre-requisite

6. CHCDFV001 – Recognise and respond appropriately to domestic and family violence
   Core | No elective group | No pre-requisite

7. CHCDIV001 – Work with diverse people
   Core | No elective group | No pre-requisite

8. CHCDIV002 – Promote Aboriginal and/or Torres Strait Islander cultural safety
   Core | No elective group | No pre-requisite

9. CHCLEG003 – Manage legal and ethical compliance
   Core | No elective group | No pre-requisite

10. CHCMGT005 – Facilitate workplace debriefing and support processes
    Core | No elective group | No pre-requisite

11. CHCPRP003 – Reflect on and improve own professional practice
    Core | No elective group | No pre-requisite

12. HLTWHS003 – Maintain work health and safety
    Core | No elective group | No pre-requisite

13. CHCDFV006 – Counsel clients affected by domestic and family violence
    Elective | Group D | No pre-requisite

14. CHCMHS001 – Work with people with mental health issues
    Elective | Group E | No pre-requisite

15. CHCCSM012 – Coordinate complex case requirements
    Elective | Group A | No pre-requisite

16. CHCMHS011 – Assess and promote social, emotional and physical wellbeing
    Elective | Group E | No pre-requisite

17. CHCDIS017 – Facilitate community participation and social inclusion
    Elective | Group E | No pre-requisite

18. CHCCSM009 – Facilitate goal directed planning
    Elective | Group A | No pre-requisite

19. CHCCSM010 – Implement case management practice
    Elective | Group A | No pre-requisite

20. CHCCSM014 – Provide case management supervision
    Elective | Group A | No pre-requisite

You will need to complete the minimum hours of vocational placement for CHC52021 Diploma of Community Services (Case Management) (minimum 200 hours)

You will be assisted in securing your vocational placement in an Approved Community Services focused industry and be mentored by a qualified experienced Community Service Team Leader.

During vocational placement you will put into action everything you have learnt throughout your course.

The Diploma of Community Services (Case Management) will prepare you to become qualified as a Community Case worker and will provide you with the skills, knowledge and understanding required for this demanding but rewarding career. Career outcomes include:

⦁ Case Manager
⦁ Community Services Worker
⦁ Support Coordinator
⦁ Family Support Worker
⦁ Youth Worker
⦁ Disability Support Worker
⦁ Mental Health Support Worker

Your allocated trainer and assessor will formally assess your skills, knowledge and understanding.   Assessment is competency based, this means you will be required to show / demonstrate the required competencies for the units of competency you are studying.

In order to ensure that your assessment is valid, reliable, flexible and fair, our trainers will conduct assessment as per the assessment conditions for each unit of competency you are studying.

Assessments have the following sections Activities, Questioning, Project, and Observation which span across these different tasks.   Some of the assessment tasks are ‘stand-alone’ or they may be a combination of these methods of assessment.

There may be:

⦁ Written Tasks: Written assessments include case studies, question-answer type tasks, written reports and assignments, including reflective evaluations, self-evaluations, project work, demonstrations and class presentations.

⦁ Observation: Your trainer will observe your performance of tasks in real or simulated workplace environments.  This includes participation in role-plays, group discussions and demonstrations of practical skills and knowledge.  Students on vocational placement will be observed by a qualified professional.

⦁ Vocational Placement: Vocational placement provides the opportunity to observe professionals in your vocation, gain skills specific to your vocation, engage and interact with your community, and most importantly, to apply what you have learnt in the classroom to the ‘real-world’ vocational environment.  You will be mentored and supported by an industry professional and have a valuable opportunity to learn in a structured workplace environment.  Your teacher as well as the industry professional will both observe your ability to apply the skills, knowledge and attitudes required in workplace situations and environments.

⦁ Examination: This includes written or spoken ‘question-answer’ type tasks in an examination. 

⦁ RPL: You may already have the skills and knowledge.  For more information about Recognition of Prior Learning Student Information, please discuss with one our team.

Mixed / Blended

The formal learning takes place through a structured program of instruction through face-to-face delivery with your trainer at our campus.

You will be able to learn from your trainer and classmates as you study together through a combination of formal classroom based learning and independent study / research.

– Further support is provided at the weekly Class Tutorial Support sessions with your teacher.
– Face-to-face classroom delivery (20 hours of scheduled contact per week) and
200 Placement hours
– This includes real world experience through vocational placement for students enrolled in Individual Care qualifications